Clinic Access Manager

Summary: The Clinic Access Manager plays a critical leadership role in overseeing daily clinic operations, ensuring exceptional patient experiences, and fostering a culture of accountability, compassion, and trust.

Essential Duties and Responsibilities:

• Assist in supervision of clinic operations including patient registration and scheduling, collections, front desk workflow, incoming/outgoing mail, supply ordering, daily reporting, and monthly reporting.
• Ensure adherence to clinic standards of practice and revise protocols as needed.
• Handle patient concerns and complaints promptly and professionally.
• Serve as a liaison between front office staff and providers, ensuring smooth communication and patient flow.
• Collect, report, and present Performance Improvement (PI) data and lead improvement discussions with providers and staff.
• Work in close collaboration with the Clinic Manager to align goals, staffing, and workflows.
• Support clinic compliance with accreditation and regulatory standards and lead preparation efforts for surveys.
• Oversee policy and procedure development to ensure clarity, risk mitigation, and optimal service delivery.

Qualifications:

• Minimum of three (3) years of leadership experience in a healthcare or clinic setting preferred.
• Experience supervising front office operations strongly preferred.
• Meditech EHR experience is a plus.
• Working knowledge of medical terminology, insurance, and coding.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Education: High school diploma required; Associate or Bachelor's degree preferred.

************MMH is an equal opportunity employer************