Clinic Access Representative - FT

Job Summary:

The Clinic Access Representative performs a variety of patient care activities to assist the Provider/Medical Assistant with day-to-day operations which results in clinic efficiency. This includes scheduling advanced appointments and ensuring that walk-in patients are seen by the provider in a timely manner. This position is responsible for supplies in the work area and maintaining a safe work environment. Also, ensures that patient demographics and billing information are complete and accurate.

Essential Functions:

1. Prepares the front office for the next day's appointments
2. Obtains, monitors, and accurately records demographics, insurance, and authorization forms for each encounters.
3. Collects copays and payments from patients for office visits, earplugs, etc
4. Assists with the answering of the phone, creating tasks to the appropriate follow-up person
5. Places reminder calls to patients for the next day's schedule.
6. Scans documents to the appropriate file.
7. Cleans area at the end of each day.
8. Provides follow-up and returns patient calls.
9. Maintains inventory of supplies.
10. Acquires records from past providers, ER, or hospital visits for scheduled patients as needed
11. Completes medical record requests from patients, other doctors, lawyer offices, etc.

Qualifications:

1. High School Diploma required. Associates degree a plus.
2. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring.
3. Must have basic computer skills. Microsoft Office experience required.
4. Accurate typing skills.
5. Be able to react calmly and effectively in emergency situations
6. Ability to communicate clearly, as well as understand and respond to detailed oral and written instructions.

Behavioral Expectations:

1. Comply with all hospital policies and procedures as applicable for position including employee handbook; department and administrative policies and procedures; goals and objectives for self, department and performance improvement; safety compliance program, HIPAA and confidentiality; survey standards and infection control.
2. Provide exceptional customer service to all external and internal customers.
3. Participates in staff meetings and serve on hospital committees/teams as appropriate.
4. Demonstrates initiative and ownership in performance of duties and be self-starter.
5. Adapt to changing work assignments and be comfortable serving a diverse community.
6. Demonstrates and actively promotes an understanding and commitment to the mission of MMH.
7. Maintain a positive upbeat personality. You are the FIRST impression.

Physical and mental requirements and working conditions for office assistant:

1. The office assistant will work in a professional office environment.
2. May have exposure to infectious and bloodborne diseases.
3. Contact with customers under wide variety of circumstances.
4. Subject to varying and unpredictable situations, handles emergency or crisis situations
5. Occasionally subject to irregular hours
6. The ability to cope with the mental stress and tension associated with the Office Assistant position
7. Maintains a working knowledge of applicable Federal, State and Local laws and regulations

The responsibilities associated with this position may change from time to time in accordance with departmental needs. Employees may be required to perform additional and/or different responsibilities from those set forth in this job description.

Shift: Monday - Friday (varied) 7:00 am to 7:00 pm

****MMH is an equal opportunity employer****