Massac Memorial Hospital
  • 19-Sep-2019 to 01-Oct-2020 (CST)
  • Financial Services
  • Metropolis, IL, USA
  • Full Time

Medical, dental, vision, retirement and life insurance

Patient Account Representative - FT

Summary: The role of a Patient Account Representative is to complete all necessary follow-up on payers assigned to ensure proper payment is received on patient accounts and these accounts are processed and handled in a timely manner.

Essential Duties and Responsibilities:

  • Check claim status on any patient accounts that remain at insurance responsibility for the payers assigned.  Accounts for follow-up may be computer system assigned, listed in report form or on individual remits, etc.  Methods used may include telephone calls, payer websites, etc.
  • Assist patients with inquiries regarding patient/guarantor accounts.
  • Ensure patient accounts are in correct financial classes.
  • Demonstrate initiative to improve efficiency/effectiveness of business operations.
  • Other duties as assigned.
  • Provide exceptional customer service to all external (patients, families, etc.) and internal (co-workers, other departments, physicians, etc.) customers.
  • Perform related duties as needed including assisting others with their work.

Minimum Qualifications:

Education: High School diploma. Associate degree preferred. Billing and coding a plus.

Experience: Microsoft and Excel a must. 5 years medical billing preferred.

Shift: Monday - Friday 8:00 a.m. to 4:30 p.m.


****MMH is an equal opportunity employer****



Massac Memorial Hospital
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